Privacy Policy
1. General – What is the purpose of this privacy policy?
1.1. The website available at www.chapter.be (hereinafter: the “Website”) is operated by and owned by Chapter, with company number BE1012.054.943 and with its registered office at Torhoutsesteenweg 52a – 8210 Loppem (hereinafter also: “Data Controller,” “we” or “us”).
1.2. This privacy policy is intended to inform you about the processing of your personal data on or via the Website. This privacy policy aims to ensure the proper and transparent processing of your personal data.
We strongly recommend that you read this privacy policy carefully.
1.3. This Privacy Policy applies solely to the processing of your personal data on or via the Website by the Data Controller and/or by processors (e.g., external service providers or subcontractors) who process your personal data on our behalf and have entered into a data processing agreement with us for that purpose. Specify if the Privacy Policy also applies to other processing activities
Furthermore, this privacy policy in no way covers the privacy policies of other websites or applications referred to via (even permitted) hyperlinks on the Website, or of companies or entities that advertise on our services.
1.4. We are responsible for the processing of your personal data. As the data controller, we take all appropriate technical and organizational measures to ensure that the processing complies with Regulation (EU) 2016/679 of April 27, 2016 (hereinafter: “GDPR”). Our officers or employees who have access to your personal data are also obligated to comply with the GDPR.
1.5. This privacy policy is made available to you electronically and can be consulted at any time under the “Privacy Policy” section on the Website. In case of requests or additional questions, you may always send an email to: contact@chapter.be. We will inform you of the action taken in response to your request or question within one month of receiving it.
1.6. The Data Controller reserves the right to amend this Privacy Policy at any time. This Privacy Policy was last updated on January 5, 2020.
1.7. We must point out that before uploading or posting information on the Website regarding other individuals, you must always have the explicit consent of the person(s) concerned.
2. Who are we and how can you contact us?
Legal form: BV
Company name: Chapter
Trade name: Chapter
Registered office: Torhoutsesteenweg 52a, 8210 Loppem
VAT number: BE 1012.054.943
Phone number: 050 94 68 94
Email: info@chapter.be
Hyperlink(s) Website: www.chapter.be
3. Contact Information for the Data Protection Officer
N/A
4. For what purposes do we process your personal data?
We process the personal data you provide on or via the Website solely for the following purposes:
Customer management, public relations, technical and commercial information, direct marketing, and the trade in commercial information.
5. What is the legal basis for processing your personal data?
5.1. We process your personal data if: the data subject has given consent to the processing of his or her personal data for one or more specific purposes, the processing is necessary for the performance of a contract to which the data subject is a party, or to take steps at the data subject’s request prior to entering into a contract, and the processing is necessary to protect the vital interests of the data subject or of another natural person.
5.2. In any case, from the moment you have agreed to our privacy policy — by clicking the “OK” button prior to using the Website and/or the processing of personal data on or via the Website — you give us your free, specific, informed, and unambiguous consent to process your personal data and you expressly agree to the manner in which it is processed as set forth in this privacy policy.
6. What personal data do we process?
6.1. On or via the Website, we process only the following personal data, to the extent that you provide it: first name & last name, address, phone number, and email address, electronic identification data, and home characteristics
6.2. We also process, among other things, the following data: device data, log file data such as the IP address, browser, and operating system, the external website that referred you, and the pages you visited on the Website (including the date and time of your visits). This data is processed automatically (even without any registration), solely for statistical purposes and with a view to further improving the Website.
7. Who else receives and/or processes your personal data (besides the Data Controller)?
Your personal data is also processed on our behalf by, among others, our IT provider SKINN. This processing is governed by a data processing agreement we have entered into with them.
CRM: Sweepbright
8. Do we transfer your personal data to (companies or entities in) non-EU countries?
No
9. Where, how, and for how long do we store your personal data?
9.1. Your personal data is stored on a secure server operated by Egnyte, Sweepbright, and Outlook-Microsoft.
9.2. We will not store your personal data for longer than is necessary to achieve the purposes set out in Article 4. In this regard, we may therefore retain your personal data for some time. In any case, we will not store your personal data for longer than [retention period].
10. What are your rights?
10.1. You have the right to request that we:
- access to your personal data;
- correction (rectification) or deletion (erasure) of your personal data;
- restriction of the processing concerning you.
10.2. You have the right to object to the processing of your personal data. You may object to the processing of your personal data for direct marketing purposes at any time and free of charge.
10.3. You have the right to have your personal data transferred to another data controller.
10.4. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. However, the withdrawal of your consent does not apply retroactively and does not affect the lawfulness of the processing based on your consent prior to its withdrawal.
10.5. You have the right to file a complaint with the Privacy Commission / Data Protection Authority.
10.6. The exercise of the above rights is subject to the requirements and conditions set forth in the GDPR.
10.7. To exercise the above rights, you can simply send us a request to
contact@chapter.be, in which you must adequately identify yourself.
11 What are our obligations?
11.1. We take all appropriate measures to ensure a level of security commensurate with the risks associated with the protection of your personal data.
11.2. We maintain a record of processing activities that also describes the (category of) processing of your personal data.
11.3. [If applicable - We have appointed a Data Protection Officer who informs and advises us on our obligations under the GDPR, monitors compliance with the GDPR, and serves as the point of contact with the competent data protection authorities.]
11.4. We cooperate with the competent data protection authorities (upon their request).
11.5. We will, where necessary and/or required, immediately report security incidents or data breaches (including unlawful processing, loss, unavailability, destruction, damage, or unauthorized disclosure of your personal data) to the Privacy Commission / Data Protection Authority no later than 72 hours after becoming aware of them.
If such a breach is likely to pose a high risk to your rights, and under the conditions set forth in the GDPR, we will also notify you.
If you become aware in any way of such a breach involving your personal data or that of others, you may contact us at the email address contact@chapter.be
11.6. If we were to use certain new technologies or applications for the processing of your personal data that are likely to pose high data protection risks to you, we will, under the conditions set forth in the GDPR, conduct a so-called “Data Protection Impact Assessment” (DPIA) and, if required, consult the Privacy Commission / Data Protection Authority in advance regarding this matter.
12. Cookies
This website uses cookies. We use cookies to analyze our website traffic. We also share information about your use of our site with our partners for analysis. These partners may combine this data with other information you have provided to them or that they have collected based on your use of their services. You can find more information in our privacy statement.
Cookies are small text files that websites can use to make the user experience more efficient.
By law, we are permitted to store cookies on your device if they are strictly necessary for the use of the site. For all other types of cookies, we require your consent.
This website uses various types of cookies. Some cookies are placed by third-party services displayed on our pages.
You can change or withdraw your consent at any time via the cookie statement on our website.
Our privacy policy provides more information about who we are, how to contact us, and how we process personal data.
If you have questions about your consent, please include the ID and date of the consent.
Your consent applies to the following domains: www.chapter.be
Your current status: Allow all.
Your consent ID: lxWGLq9wu4COxJxg7J6s7kRMZPDFH76PnkDaFjuGwwiQLPEcLhGpvQ==Date of consent: Friday, October 17, 2025, at 1:16:10 PM CEST
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Cookie Policy last updated on 12/20/2025 by Cookiebot:
Essential (9)
Essential cookies help make a website more usable by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.
| Name | Provider | Purpose | Maximum retention period | Type |
|---|---|---|---|---|
| __cf_bm | Vimeo | This cookie is used to distinguish between humans and bots. This helps the website generate accurate reports on website usage. | 1 day | HTTP cookie |
| _cfuvid | Vimeo | This cookie is part of the services offered by Cloudflare—including load balancing, website content delivery, and providing a DNS connection for website operators. | Session | HTTP cookie |
| bcookie | Used to detect spam and improve website security. | 1 year | HTTP cookie | |
| cache-sprite-plyr | www.chapter.be | This cookie is required for the caching function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored in the visitor’s browser. | Persistent | Local HTML storage |
| CookieConsent | Cookiebot | Stores the user's cookie status for the current domain | 1 year | HTTP cookie |
| CRAFT_CSRF_TOKEN | www.chapter.be | Ensures browsing security by preventing the forgery of cross-site requests. This cookie is essential for the security of the website and the visitor. | Session | HTTP cookie |
| CraftCookieTest | www.chapter.be | Records whether the user is logged in - This allows parts of the website to be made inaccessible based on the user's login status. | Session | HTTP cookie |
| li_gc | Stores the user's cookie status for the current domain | 180 days | HTTP cookie | |
| test_cookie | Used to check whether the user's browser supports cookies. | 1 day | HTTP cookie |
Preferences (1)
Preference cookies allow a website to remember information that affects the website’s behavior and appearance, such as your preferred language or the region where you live.
| Name | Provider | Purpose | Maximum retention period | Type |
|---|---|---|---|---|
| lidc | Records which server cluster serves the visitor. This is used in conjunction with traffic distribution to optimize the user experience. | 1 day | HTTP cookie |
Statistics (2)
Statistical cookies help website owners understand how visitors use their website by collecting and reporting anonymous data.
| Name | Provider | Purpose | Maximum retention period | Type |
|---|---|---|---|---|
| _ga | Records a unique ID used to generate statistical data about how the visitor uses the website. | 2 years | HTTP cookie | |
| _ga_# | Collects data on the number of times a user has visited the website, as well as data for the first and most recent visit. Used by Google Analytics. | 2 years | HTTP cookie |
Marketing (9)
Marketing cookies are used to track visitors as they navigate across different websites. Their purpose is to display ads that are tailored to and relevant for the individual user. These ads become more valuable to publishers and third-party advertisers.
| Name | Provider | Purpose | Maximum retention period | Type |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. | Used by Facebook to deliver a range of advertising products, such as real-time bidding from third-party advertisers. | 3 months | HTTP cookie |
| _gcl_au | Used by Google AdSense to experiment with the effectiveness of ads on websites that use their services. | 3 months | HTTP cookie | |
| _gcl_ls | Tracks the conversion rate between the user and the ad banners on the website—this is used to optimize the relevance of the ads on the website. | Persistent | Local HTML storage | |
| IDE | Used by Google DoubleClick to record and report the actions of the website user after viewing or clicking on one of the advertiser’s ads, with the aim of measuring the effectiveness of an ad and presenting targeted ads to the user. | 400 days | HTTP cookie | |
| lastExternalReferrer | Meta Platforms, Inc. | Tracks how the user arrived at the website by recording their last URL address. | Persistent | Local HTML storage |
| lastExternalReferrerTime | Meta Platforms, Inc. | Tracks how the user arrived at the website by recording their last URL address. | Persistent | Local HTML storage |
| log/error | Meta Platforms, Inc. | Used to detect and log potential tracking errors. | Session | Pixeltracker |
| pagead/1p-conversion/#/ | Tracks the conversion rate between the user and the ad banners on the website - This is used to optimize the relevance of the ads on the website. | Session | Pixeltracker | |
| pagead/1p-user-list/# | Used to track whether the visitor has shown interest in specific products or events across multiple websites and detects how the visitor navigates between sites - This is used to measure advertising efforts and facilitates the payment of referral fees between websites. | Session | Pixeltracker |
© 2025 Chapter. All rights reserved
Part of the Immo Francois group
Licensed real estate agent with BIV No. 505.469. CHAPTER is subject to the code of ethics of the BIV, the Professional Institute of Real Estate Agents. Professional liability insurance and surety bond provided by NV AXA Belgium (policy No. 730.390.160).
